Frequently Asked Questions
How do I navigate a virtual tour?
Our Virtual Tours can pan in all four
directions and zoom in and out. To navigate around a Virtual Tour,
simply click and hold down the left mouse button on the virtual
image and drag your mouse around to move the image. You can also
use the cursor (arrow) keys to move around the 360° tour.
To zoom in use "a" on your keyboard. To zoom out use
"z" on your keyboard.
Are the virtual tours created with a video
No. All tours use a parabolic lens that captures the full 360°
image with one snap of the digital camera.
What are Java Full 360° images?
Special formats of full 360° images
which are compatible with the Java based Viewer. The Java Viewer
provides users of Internet Explorer 3 (and up) and Netscape 3
(and up) the ability to view full 360° images without special
plug-ins or viewers.
When I clicked on a Full 360° image,
the page indicated that it was fully loaded but I can't see the
Internet screens are sent in "batches" that are
transmitted and arrive separately. Full 360°
images are likely larger than other screen content. It often takes
20-40 seconds to download an entire image, depending on the modem
speed and internet traffic. Please allow enough time to download
the whole image and let it decompress before trying to navigate
I clicked on a thumbnail of a Full 360°
image but nothing happened.
Some browsers and operating systems require you to double-click
instead of single click. Try double-clicking on the image and
see if this makes it work.
On my Macintosh, when I first download a Full 360°
image, the screen went blank and my system seemed to lock.
Your probably don't have enough memory allocated to the application.
This is particularly true in the case of Macintosh computers using
the Netscape browser. Simply raise the memory allocation for Netscape
to at least 9MB (or more) and you should be able to view Full